**For any show or event specific policies, please contact Guest Relations at (303) 405-8548

Code of Conduct

All CityLights Pavilion Guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct, as determined by facility management, can result in ejection and possible arrest.

Ejected guests will not receive a refund for their tickets or be compensated in any way.

Inappropriate behavior includes, but is not limited to:
  • Standing on chairs/seats
  • Intoxicated and disorderly conduct
  • Fighting or challenging others to fight
  • Interference with the event, or participants of the event in any way
  • Throwing, tossing, or discharging any object
  • Using profanity and/or other offensive words (verbal or written)
  • Taunting or using offensive language against the staff or the performers
  • Entering a seating area without the correct ticket
  • Disturbing other Guests enjoyment of the event
  • Failure to comply with facility personnel
  • Violating CityLights Pavilion rules, regulations, and policies
  • Violating any local, state, or federal laws
CityLights Pavilion management reserves the right to deny entry or eject from the facility guests displaying inappropriate behavior, as determined by facility/event management.

Alphabetical Topics:


Age Restrictions

Policies may vary for concerts and special events. Please contact Guest Relations for information pertaining to specific events.

Alcohol

CityLights Pavilion has implemented a strict alcohol policy that is designed to protect the guests and the public from alcohol related incidents.

Guests are expected to follow all laws governing the purchase, possession, and consumption of alcohol. Guests are responsible for their own drinking, and are expected to drink responsibly. It is the responsibility of the guest to ensure they have a safe, responsible means of transportation when leaving the facility.

Other applicable policies:
  • Generally, there will be a maximum limit of two alcoholic beverages sold to each guest, per purchase. Each guest may possess no more than two alcoholic beverages at any given time. This policy is subject to change at any time for any event at the discretion of facility/event management.
  • CityLights Pavilion management reserves the right to eject and have cited any individuals under the age of twenty one (21) who illegally purchase, possess, or consume alcohol or are visibly intoxicated. Individuals providing alcohol to those under 21 will also be ejected and subject to citation.
  • Alcohol sales cutoff varies by event. Please contact any staff within CityLights Pavilion for more information.
  • Guests found with alcohol brought from outside the facility will immediately be ejected.
  • No alcohol is allowed to leave the facility. Guests attempting to leave with alcohol will have the alcohol immediately confiscated.
Audio/Video Recording Devices

Audio/Video Recording is generally prohibited for all concerts and special events. Guests are expected to know the policy before coming to CityLights Pavilion. CityLights Pavilion is not responsible for items or for providing storage or safe-keeping for such items.

For information regarding specific show policies, please contact Guest Relations at 303-405-8548.

Clothing

Guests are expected to be appropriately clothed at all times, as determined by facility management.

Guests are prohibited from wearing any clothing displaying profane or offensive material. Guests may be denied entry into the facility until the profane or offensive material is no longer visible. Guests found within the facility wearing clothing displaying items that can be construed as profane or offensive by management will be asked to provide a solution where the items will no longer be displayed. If no solution can be found, or the solutions do not meet the satisfaction of management, the Guest may be ejected from the facility.

Cursing/Offensive Language

Cursing, or the use of offensive language or gestures, is prohibited at all times. Guests cursing or using offensive language or gestures may be ejected from the facility.

Entry to Performance Area

Any Guests attempting to, or actually entering a performance area will immediately be ejected and subject to arrest and prosecution.

Ejections

CityLights Pavilion management reserves the right to eject Guests at their discretion (i.e. violation of facility rules, violation of laws, etc.) at any time. When a Guest is ejected, tickets will be collected from the Guest and no refund will be given.

Fighting

Any Guests involved in a physical or verbal altercation are subject to ejection and arrest.

Huckstering (Selling or Peddling)

The Revised Municipal Code of the City and County of Denver prohibits huckstering (Selling or peddling) as follows:

"It shall be unlawful to offer any goods, services or thing for sale within any park, parkway, mountain park, or other recreational facility (stadium, arena, pavilion, theatre), or on the streets and sidewalks within three hundred (300) feet of the boundary of the same, without first having obtained a license or privilege so to do in the manner and pursuant to terms and conditions fixed by the mayor’s cabinet."

Intoxicated Guests

All Guests of CityLights Pavilion are expected to drink responsibly and ensure they have a safe, responsible means of transportation before leaving the facility.

Any guest who is intoxicated before entering CityLights Pavilion may be denied entry to the facility.

Any Guest found intoxicated within CityLights Pavilion and causing a disturbance as determined by management, will be asked to leave the facility without refund and may be subject to further consequences.

No Re-Entry

CityLights Pavilion has a No Re-Entry policy. Guests leaving the facility to smoke in a designated smoking area must have their ticket stub and a hand-stamp to obtain re-entry to the facility.

Please refer any questions to a Guest Relations representative.

Prohibited Items

Prohibited Items include, but are not limited to:
  • Outside alcohol (see alcohol policy)
  • Bottles
  • Cans
  • Outside food/beverages
  • Weapons (i.e. knives, pepper spray, stun-guns, any concealed weapons, firearms, etc.)
  • Laser pointers/pens
  • Hard case containers
  • Pucks, balls, or other missile like objects
  • Air horns/whistles
  • Dead or live animals (except service animals)
  • Illegal drugs
  • Chemicals
  • Fireworks, smoke bombs, etc.
  • Large backpacks, suitcases, beach bags, equipment bags, etc.
  • Skateboards, roller skates, ice skates, use of roller shoes, etc.
  • Un-approved pamphlets, handouts, advertisements, etc.
Management reserves the right to handle each occurrence on a case by case basis. Depending on the item, the guest may either be asked to remove the item from the facility or dispose of the item, or may be ejected from the facility.

All bags, jackets, and Guests are subject to search upon entering CityLights Pavilion.

Items which have varying policies include: Cameras, video/audio recording equipment, and signs/flags/banners/posters. Please see the respective area of this policies/procedures document for more information.

Suite Holders

Suite ticket account holders are responsible for the actions and behaviors of Guests with their tickets. Suite accounts are subject to cancellation if policies/procedures are violated.

Signs/Banners/Flags/Posters

CityLights Pavilion holds a general policy welcoming signs, flags, banners, and posters during events.

The following rules/regulations apply to all signs, flags, banners, and posters entering CityLights Pavilion:
  • Item may not be attached to a stick, pole, or holding device of any sort
  • Item may not obstruct facility signage
  • Item may not contain or display any profane, offensive, or obscene language and/or pictures as determined by facility/event management.
  • Item may not be, in any way, taped, attached, hung, or displayed on the facility.
  • Item may not obstruct the view of other guests or create a safety hazard as determined by facility/event management.
  • Items may not be constructed of wood, metal, or any other material that may cause harm to others.
  • Items may not contain commercial or political messages.
Some concerts/special events may have specific policies regarding signs/banners/flags/posters. Please contact Guest Relations at (303) 405-8548 for event specific information.

Smoking

All areas in CityLights Pavilion under a tent or canopy (to include the main canopy) are designated non-smoking. Smoking is only permitted in designated smoking areas (areas outside tents or canopies).

Any Guest found smoking in a non-designated area will be subject to ejection.

Still Photography

Professional photographic equipment, as determined by facility management, is prohibited in the facility for all events unless otherwise approved, either verbally or in writing, from facility/event management.

Flash photography policies may vary for concerts and special events.

For some concerts and special events, photographic equipment may be prohibited. Guests are expected to know the policy before coming to CityLights Pavilion. CityLights Pavilion is not responsible for items or for providing storage or safe-keeping for such items.

Guests are prohibited from bringing monopods or tripods into CityLights Pavilion.

Please contact Guest Relations at (303) 405-8548 for any event specific information.

Suites

Guests found in suites must either have a ticket for that suite or be an invitee of the person in charge of the suite while that person is present. Anyone else in the suites may be ejected and cited for trespassing.

All suites have restrictions on the amount of people allowed in the suite. Suites exceeding capacity may be closed for the event and all Guests ejected at the discretion of management.

Pepsi Center management reserves the right to eject and have cited any individuals under the age of twenty one (21) who illegally purchase, possess, or consume alcohol or are visibly intoxicated. Individuals providing alcohol to those under 21 will also be ejected and subject to citation.

Tailgating

Tailgating is generally prohibited in any of CityLights Pavilion’s parking lots. Tailgating may be allowed for some shows/events.

Please contact Guest Relations (303-405-8548) for any show specific tailgating policies.

Throwing Objects/Missiles

Guests found throwing any object within the facility will be ejected and subject to arrest.

Tickets

Guests must possess a valid ticket at all times and are only allowed to sit in their ticketed seats. Guests unable to produce a ticket may be ejected from the facility without refund.

Guests who attempt to ‘sneak’ into the facility may be arrested and cited for evasion of admission.


**Note—These policies and procedures that are subject to change and update at any time.



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